Client System Support

Client systems, the systems that support daily user activities like phones, laptops, printers, and video-teleconferencing (VTC) systems are both the most well understood by businesses and can be the most difficult to manage. From troubleshooting daily user problems to managing all of the assets that a business requires to operate; client systems can become the biggest drain on an organization's time and resources. Below is a short list of the types of services SMS | ITC can offer in managing client systems for our customers.

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• On-premises customer support for client system troubleshooting.

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• Remote support for client systems, telephonic or remote connectivity.

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• Troubleshooting and repair of client systems like laptops and printers.

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• Software support for operating systems and add-on third party software.

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• Peripheral support such as mice, keyboards, monitors, and cameras.

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• Cabling support for various peripherals and network connection wiring.

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• Spare system management for hardware and software licensing.

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• Device sunset planning and management of system replacements.

 

SMS | ITC's intent is to streamline your business's client system requirements, troubleshooting, and upgrade processes for system replacements when needed. Client systems are meant to enhance productivity and connectivity between employees and customers, SMS | ITC can help make that a reality. Please use the contact form below if you would like more information on how we can assist with your client system needs.